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Museum rules


  1. Only visitors with a valid admission ticket to the Castle Museum in Pszczyna, hereinafter referred to as the Museum, are entitled to visit the Museum.
  2. Purchasing an admission ticket or obtaining a free-of-charge ticket is equivalent with the acceptance of the Museum Regulations.
  3. The exhibitions at the Castle Museum in Pszczyna can be visited individually or in organised groups.
  4. The number of people in an organised group visiting the Museum with a tour guide may not exceed 25 (including the group’s minder and tour guide).
  5. The number of tickets sold per day may be limited.
  6. For reasons related to conservation and organisational matters, the visitor route may be temporarily altered.
  7. Priority of admission to the Museum is given to groups booked through the Reservation System via: rezerwacja.zamek-pszczyna.pl
  8. The Coordinator on duty is authorized to refuse admission to groups without a prearranged date of visit if the Museum’s capacity has been reached.
  9. Only authorized tour guides, who have been issued a valid tour guide certificate by the Museum, are allowed to conduct tours in the Museum.
  10. The Museum refuses admittance to: people under the influence of alcohol or other intoxicants, people who behave in any way which may endanger other visitors or the Museum's collection, people causing disturbance and those who breach the generally accepted standards of behaviour in public places.
  11. The Coordinator on duty on a given day is responsible for maintaining the correct order of visiting.
  12. The Coordinator on duty makes decisions related to current exhibitions and is authorised to:
  • change the visitor route,
  • close some sections of the exhibition, and in exceptional circumstances close the Museum on approval of the Museum’s Director,
  • remove visitors who violate these Visitor Regulations from the Museum,
  • alert appropriate services in emergency situations,
  • perform other actions to maintain order at the Museum and ensure visitor compliance with these Visitor Regulations.
  1. Visitors must deposit any large bags, backpacks, umbrellas, prams and any other items which may obstruct free movement in the Museum cloakroom.
  2. The Museum shall not be liable for any loss or damage to items left in clothing, backpacks and bags deposited in the cloakroom, and items left inside the Museum in places other than those intended for their storage.
  3. Inside the Museum, it is prohibited to consume food and drink, to take intoxicants and to smoke.
  4. Visitors to the Museum must behave in a way which does not pose any risk of damage to the exhibits, and in particular, they must not:
  • touch the exhibits,
  • cross boundary ropes,
  • sit on antique furniture,
  • slide across the floors.
  1. Visitors must wear the overshoes provided. High heels must not be worn inside the Museum.
  2. No animals may be taken inside the Museum with the exception of guide dogs.
  3. Taking photographs and videos for non-commercial purposes is allowed inside the Museum. However, the following are prohibited: artificial sources of light, and additional stabilising elements, such as tripods, monopods, selfie sticks, flycams, etc. Any publication or further distribution of these photographs and videos without the consent of the Museum is prohibited.
  4. The use of mobile phones when visiting the Museum is prohibited.
  5. In the event of non-compliance with these Visitor Regulations, the Museum staff and security personnel are authorised to take appropriate actions, such as giving a reprimand to visitors breaching the accepted standards and regulations, and in the event of further non-compliance, they are authorised to ask these visitors to vacate the Museum, and in the event of a refusal to do so, to request appropriate services to intervene.

Visitors entitled to reduced price tickets presenting an appropriate document:

  • Primary, secondary and higher education level students, and doctoral studies participants.
  • Senior citizens, pensioners, disabled and handicapped people with their care assistants - who are Polish citizens.
  • Primary and secondary school teachers, educational care and rehabilitation centre supervisors working at Polish education institutions.
  • Visitors decorated with the badge “For Historical Monument Protection” (Za opiekę nad zabytkami) or the badge of “Merits for Cultural Activities” (Zasłużony działacz kultury).
  • Bearers of the International Student Identity Card (ISIC), the International Teacher Identity Card (ITIC) or the International Youth Ravel Card (GO25).

Visitors entitled to a free admission to the Museum presenting an appropriate document:

  • Children under 7.
  • Members of the International Council of Museums (ICOM) and the International Council on Monuments and Sites (ICOMOS).
  • Employees of museums which are listed in the National Museum Register (Państwowy Rejestr Muzeów).
  • Visitors decorated with the Order of the White Eagle (Order Orła Białego), the Order of the Merit of the Republic of Poland (Order Zasługi Rzeczypospolitej Polskiej), the Badge of Merits for the Polish Culture (Zasłużony dla Kultury Polskiej) or honoured with the Merits for the National Culture (Zasłużony dla Kultury Narodowej).

Rules of tours to the Castle Museum in Pszczyna on free of charge admission days:

1. From 1 April to 31 October Monday is a free admission day. From 1 November to 31 March Tuesday is a free admission day. Free admission days are no booking days.
2. Only for individual self guided tours with no guide.
3. A limited number of tickets per day – maximum 10 tickets every 10 minutes.
4. The following exhibitions are open to visitors:

  • The Wilhelm II Emperor Apartment (Apartament cesarza Wilhelma II),
  • Chambers located on the first floor with the exception of the Master of the House Apartment (Apartament Pana Domu) and the Princess Daisy Salon (Salon księżnej Daisy).